Help Center

Missing, Wrong, or Damaged Items

We strive to get it right on every order. If your order isn’t to your satisfaction for whatever reason, please report a claim to our Orders Department within 72 hours of receiving your order. 

Problem with your order?

Please submit a request to our Order Department.  (See Form below) 

Undelivered Orders

If an order cannot be delivered by the carrier and returned to our warehouse for whatever reason, the  Return Policy – Yah Is Light is in effect.

Wrong  Delivery Address

YAH Is Light will not be responsible or reimburse for lost or undelivered packages due to incorrect, inaccurate or outdated delivery addresses.

It is the buyer's responsibility to ensure that the delivery address they provide during the checkout process is current, correct and accurate. Before completing the checkout process, please ensure that you provide a correct, current and accurate delivery address. 

See Yah Is Light Shipping Policy

Cancellations & Changes

Orders can be cancelled within 48 hours of placing the order.  Please note that if 48 hours have passed since the order was placed and the order has already been shipped, or in customization production it cannot be cancelled. 

If you need to cancel an order fill out our Order Department request form prior to 48 hours.  

Estimated Dates

Delivery dates provided in your cart and checkout are estimated. Delivery dates are not guaranteed. Yahislight.com does not provide shipping fee refunds, as a guarantee was not offered.

Order Processing Times

• 2 - 3 business days.

Orders are not processed on weekends and major holidays. Please keep in mind that orders may be extended during holidays, launches, restocks, limited edition releases and promotions.

Custom Order timeframes for Embroidery & Printing 

Turnaround time by order size

• Small orders (under 20 items): These can be completed relatively quickly, sometimes in as little as 2 to 3 days, if the apparel blanks are in stock.

• Medium orders (20 to 100 items): Production for medium-sized orders typically takes 3 to 4 business days, with an average turnaround time of 7 to 10 business days.
• Embroidery Large orders (100+ items): Large orders require more time on the embroidery machines, extending the timeline to anywhere from 7 to 14 days or more.
• Printing Large orders of 100+ items typically takes 7 to 10 business for production after artwork is finalized. 

Seasonal Demand Fluctuations

Peak seasons, such as the holidays or periods leading up to major events, often bring higher order volumes. This can extend turnaround times for embroidery and printing orders across the industry.

Impact: YAH IS LIGHT mitigates this by maintaining capacity for high-demand periods, but placing orders early during busy seasons is always recommended to avoid delays.

How to Ensure Faster Turnaround for Your Orders

If time is a priority for your embroidery order, there are several steps you can take to speed up the process without compromising quality. Here’s how you can help ensure the fastest possible turnaround:

1. Submit High-Quality Artwork or Logos in the Required Format

Providing clear, high-resolution artwork in the correct format saves time during the digitization process. Low-quality or improperly formatted files may require additional adjustments, delaying the start of production.

• Tip: Check with us for specific file requirements, such as vector formats (e.g., AI, EPS) or high-resolution PNGs.

2. Respond Quickly to Approval Requests for Designs and Proofs

After we digitize your design, you’ll receive a proof of approval. Delays in reviewing and approving this proof can push back your production timeline.

•  Action Step: Assign someone who can review and approve the proof promptly to avoid unnecessary delays.

3. Clearly Communicate Deadlines When Placing Orders

Let us know upfront if you have a specific deadline. This allows us to prioritize your order accordingly and explore rush options if needed. Clear communication ensures there are no surprises during the production process.

• Tip: Include your desired delivery or pickup date when you place your order so we can align our production schedule with your needs.

4. Choose In-Stock Materials and Products

Material availability plays a major role in turnaround time. Selecting garments or products that are readily available eliminates potential delays caused by sourcing or shipping.

•  Pro Tip: Work with us to confirm stock availability before finalizing your order. We can recommend options that meet your timeline requirements.

By following these tips, you can help us deliver your order faster while maintaining the quality you expect. At YAH IS LIGHT, we value your time and are committed to making the process as efficient and stress-free as possible.

Handling Rush Orders

At YAH IS LIGHT, we understand that sometimes you need your embroidery order completed on an urgent timeline. That’s why we offer flexible rush order options to ensure you get your items when you need them, without compromising on quality.

Options for Expedited Embroidery  Services

• 24-36 Hour Turnaround: For the most urgent needs, we can deliver completed embroidery orders in as little as 24-36 hours after design approval. This is perfect for last-minute events or emergencies.
• 48-Hour Turnaround: If you have slightly more flexibility, our 48-hour rush service balances speed and efficiency for tight deadlines.
• Priority Scheduling: For orders with less critical deadlines but still shorter than our standard timeline, we prioritize your job in the queue to meet your specific date.

Additional Costs Associated with Rush Orders

Rush orders require adjustments to our production schedule, such as prioritizing your order over others and potentially working outside regular hours. As such, rush services may include an additional fee, which varies based on:

• The size of your order
• The requested turnaround time
• The complexity of your design

We’ll provide clear pricing details for rush services upfront so there are no surprises.